Check out our most frequently asked questions:

Energy suppliers predict how much energy you’re going to use across the year. If you use more than that, it costs them money. If you use less than that, when wholesale energy costs are high, it can save them money.

At the moment, we’re going to pay you out of our own pocket to prove this value to energy suppliers and the wider market. Because even when prices come down again, there is always going to be value in better understanding what energy you use and when. We want to ensure that value gets passed back to you.

We estimate the value of your participation in this should be on average £270 per year. That breaks down as £40 cash that we pay you and £230 that you save off your energy bills. We expect to increase that £40 over time.

How much you literally benefit is up to you. It’s all about using less than what your energy supplier has predicted you will use. We will give you that information so it’s easy to follow. It will simply be using less across any given month. You won’t need to watch your energy every hour or every day! Unless of course, you want to…

For the excel geeks, we will pay 3p per kwh of electricity and 1p per kwh of gas that you save, under what your energy supplier predicts. On top of that, you will then save circa 24p per kwh of electricity and 5p per kwh of gas on your energy bill (based on average price cap costs from 1 October 2021).

That’s fine. You simply won’t earn in the month where you use what your energy supplier predicted or more. You can start and stop anytime, without needing to let us know.

No. Our service is smarter than that. We access your meter reads automatically via the industry processes. But you should provide your energy supplier with meter reads each month. If you have a smart meter, we will also ask you to give us access that way.

Yes. The £5 sign up cash offer is valid for the first 100 customers who sign up only. The maximum amount of cash you can earn from us is capped to £65 per year. We reserve the right to change these amounts at any time but will let you know if we do.

It’s hard to say for sure. We are constantly checking the market and will let you know as soon as there is a better deal for you to switch to.

Net zero energy is energy generated from sources recognised by our energy regulator, Ofgem, as having zero carbon emissions. They are currently renewable energy and nuclear generated energy. You can read more about this here.

Our take on it is this: carbon neutral means you pay for someone else to reduce the carbon they're emitting, whilst you continue to emit what you do, but so they balance each other out. Net zero means you physically remove the equivalent amount of carbon you have emitted from the atmosphere.

The grid is a network of high-voltage power lines, gas pipelines, interconnectors and storage facilities that transport gas and electricity from generators to homes and businesses. Since all the energy gets pooled into the same network, you can’t guarantee that your energy comes from any single source. Green and net zero tariffs instead work by guaranteeing that enough energy from those sources are put into the grid to match the amount of energy you use at home. This is reconciled on an annual basis via certificates that our regulator, Ofgem, validates.

Given renewable energy is essentially powered by the weather, it’s impossible to always predict how much will be generated at any given time. Therefore, to guarantee we all have power, all of the time, there needs to be a mix of energy generated from at least one other source. Nuclear is currently the only other method of generating electricity that is recognised by our regulator, Ofgem, as having zero carbon emissions. Unlike renewable energy, it can be generated predictably, to ensure there is always a minimum baseline of energy that can then be topped up by energy from renewable sources to meet our needs. Things like battery storage can make a difference as to what percentage split might be needed, as this enables renewable energy to be used in a more predictable way, whatever the weather!

You don’t pay a bean. Your new energy supplier pays us a commission if you switch via our service. This does not influence the energy deal we offer you - we are independent and get paid the same no matter who you choose.

We have previously worked with British Gas; Bulb; EON; EDF Energy; Octopus Energy; OVO Energy; Scottish Power; Shell Energy; So Energy; SSE; SSE Scottish Hydro; SSE Southern Electric; SSE Swalec; Together Energy; Utilita; and Good Energy. We will update this list once switching returns to the market.

Please see here.

Still have a question? Please get in touch.