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We’re available:Monday to Friday 10:00am-5:00pm
P.S. If you have an urgent query about your energy or meters, your supplier is best placed to provide advice, and can usually help outside of office hours too.
Our Customer Support team will contact you within 48 hours to confirm receipt of your message, and will ensure you have all the help you need. We hope that at this point we will be able to assist you fully, resolving any concerns that you have.
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In the unlikely event that we remain unable to assist you to your satisfaction, we want you to know that we are members of the Consumer Ombudsman scheme, a free and impartial service.
It is a usual requirement that you have exhausted our complaint process before they will be able to investigate on your behalf and we will provide you with all of the information that you require to escalate your concerns to them, should this be necessary. We will cooperate fully with any investigation that they undertake on your behalf.
Please note, due to the regulatory environment that we operate in, should your complaint relate solely to actions undertaken by a third party, for example your energy supplier, we will need you to raise your complaint directly with them. We will of course do anything we can to support you, should this be the case